Meeting Error Codes

If you encounter any of the errors listed below, refer to the Developer Experience Guide, which offers recommended solutions based on common error categories.

1. Errors associated with Organization

This table lists errors that occur due to the configuration and limitations within your organization’s account. These include account status, participant limits, and add-on service availability.

Type	Code	Message
ACCOUNT_DEACTIVATED	4006	Your account has been deactivated. Please contact VideoSDK support.
ACCOUNT_DISCONTINUED	4007	Your account has been discontinued. Please reach out to support for more details.
MAX_PARTICIPANT_REACHED	4009	You have reached the maximum participant limit for this meeting.
MAX_SPEAKER_REACHED	4010	The maximum number of speakers for this meeting has been reached.
MAX_SPEAKER_LIMIT_REACHED_ON_ORGANIZATION	4026	Your organization has reached the maximum number of speakers allowed.
MAX_VIEWER_LIMIT_REACHED_ON_ORGANIZATION	4027	Your organization has reached the maximum number of viewers allowed.
ADD_ON_SERVICES_DISABLED	4021	Add-On services have been disabled. Please contact support to enable them.
MAX_RECORDING_LIMIT_REACHED_ON_ORGANIZATION	4028	You have reached max limit of recording on organization. To increase contact at support@videosdk.live
MAX_HLS_LIMIT_REACHED_ON_ORGANIZATION	4029	You have reached max limit of hls on organization. To increase contact at support@videosdk.live
MAX_LIVESTREAM_LIMIT_REACHED_ON_ORGANIZATION	4030	You have reached max limit of livestream on organization. To increase contact at support@videosdk.live

2. Errors associated with Token

Errors listed here are related to issues with the API key, authentication tokens, or permissions assigned to users. These errors can occur when tokens are missing, expired, or improperly configured.

Type	Code	Message
INVALID_API_KEY	4001	The provided API key is either missing or invalid.
INVALID_TOKEN	4002	The provided token is empty, invalid, or has expired.
INVALID_PERMISSIONS	4008	The permissions in the token are incorrect. Please verify them.
UNAUTHORIZED_MEETING_ID	4022	The provided token is not authorized for this meeting ID.
UNAUTHORIZED_PARTICIPANT_ID	4023	The provided token is not authorized for this participant ID.
UNAUTHORIZED_ROLE	4024	The role specified in the token is not valid for joining this meeting.
UNAUTHORIZED_REQUEST	4025	Your request does not match the security configuration.

3. Errors associated with Meeting and Participant

This table lists errors resulting from invalid or missing meeting or participant details, including cases where a participant attempts to join with a duplicate ID.

Type	Code	Message
INVALID_MEETING_ID	4003	The meeting ID provided is either invalid or missing.
INVALID_PARTICIPANT_ID	4004	The participant ID is either invalid or missing.
DUPLICATE_PARTICIPANT	4005	This participant has joined from another device.

4. Errors associated with Add-on Service

This section addresses errors that occur while using VideoSDK's add-on services such as recording, livestreaming, HLS streaming, and transcription.

Recording-related errors

Type	Code	Message
START_RECORDING_FAILED	4011	Failed to start recording. Please try again.
STOP_RECORDING_FAILED	4012	Failed to stop recording. Please try again.
RECORDING_FAILED	5001	Recording was stopped due to an error.
START_PARTICIPANT_RECORDING_FAILED	4035	Failed to start participant recording. Please check the request.
STOP_PARTICIPANT_RECORDING_FAILED	4036	Failed to stop participant recording.
PARTICIPANT_RECORDING_FAILED	5012	Participant recording has stopped due to an error.
START_TRACK_RECORDING_FAILED	4037	Failed to start track recording.
STOP_TRACK_RECORDING_FAILED	4038	Failed to stop track recording.
TRACK_RECORDING_FAILED	5013	Track recording stopped due to an unknown error.
PREV_RECORDING_PROCESSING	4018	Previous recording session is being processed, please try again after few seconds.
RECORDING_DURATION_LIMIT_REACHED	5004	Recording stopped due to maximum duration being reached.

Livestream-related errors

Type	Code	Message
INVALID_LIVESTREAM_CONFIG	4015	Livestream 'outputs' configuration provided was invalid
START_LIVESTREAM_FAILED	4013	Failed to start livestream. Please try again.
STOP_LIVESTREAM_FAILED	4014	Failed to stop livestream. Please try again.
LIVESTREAM_FAILED	5002	Livestream stopped due to an error.
PREV_RTMP_RECORDING_PROCESSING	4019	Previous RTMP recording session is being processed, please try again after few seconds!
LIVESTREAM_DURATION_LIMIT_REACHED	5005	Livestream stopped due to maximum duration being reached.

HLS-related errors

Type	Code	Message
START_HLS_FAILED	4016	Failed to start HLS stream.
STOP_HLS_FAILED	4017	Failed to stop HLS stream.
HLS_FAILED	5003	HLS streaming stopped due to an error.
PREV_HLS_STREAMING_PROCESSING	4020	Previous HLS streaming session is still being processed.
HLS_DURATION_LIMIT_REACHED	5006	HLS stream stopped due to maximum duration being reached.

Transcription-related errors

Type	Code	Message
START_TRANSCRIPTION_FAILED	4031	Failed to start transcription. Please try again.
STOP_TRANSCRIPTION_FAILED	4032	Failed to stop transcription.
TRANSCRIPTION_FAILED	5007	Transcription stopped due to an error.

5.Errors associated with Media

These errors involve media access, device availability, or permission-related issues affecting camera, microphone, and screen sharing.

Device permission-related errors

Type	Code	Message
ERROR_GET_VIDEO_MEDIA_PERMISSION_DENIED	3014	Permission for video capture has been denied.
ERROR_GET_AUDIO_MEDIA_PERMISSION_DENIED	3015	Permission for audio capture has been denied.
ERROR_GET_DISPLAY_MEDIA_PERMISSION_DENIED	3016	Permission for screen sharing has been denied.
ERROR_CAMERA_ACCESS_DENIED_OR_DISMISSED	3017	Oops! It seems like camera access was denied or dismissed. To proceed, kindly grant access through your browser settings.
ERROR_MICROPHONE_ACCESS_DENIED_OR_DISMISSED	3018	Oops! It seems like microphone access was denied or dismissed. To proceed, kindly grant access through your browser settings.
ERROR_CAMERA_ACCESS_UNAVAILABLE	3033	Camera access is unavailable.
ERROR_MICROPHONE_ACCESS_UNAVAILABLE	3034	Microphone access is unavailable.
ERROR_CAMERA_PERMISSION_DENIED_BY_OS	3019	Camera permission has been denied by the operating system.
ERROR_MICROPHONE_PERMISSION_DENIED_BY_OS	3020	Microphone permission has been denied by the operating system.
ERROR_CAMERA_PERMISSION_OR_AUTOPLAY_ISSUE	3025	It seems like there's an issue with camera permission or video autoplay, you can check out this link for details: http://tinyurl.com/autoplay-issue
ERROR_VIDEO_SOURCE_INITIATION_FAILED	3026	Unable to initiate video source. Please verify browser settings for video permissions.

Device-related errors

Type	Code	Message
ERROR_GET_VIDEO_MEDIA	3011	Your browser/Device does not support Video.
ERROR_GET_AUDIO_MEDIA	3012	Your browser/Device does not support Audio.
ERROR_GET_DISPLAY_MEDIA	3013	Your browser/Device does not support Screen Sharing.
ERROR_CAMERA_NOT_FOUND	3021	Camera not found. Please ensure it's properly connected.
ERROR_MICROPHONE_NOT_FOUND	3022	Microphone not found. Please ensure it's properly connected.
ERROR_CAMERA_IN_USE	3023	Camera is already in use by another application.
ERROR_MICROPHONE_IN_USE	3024	Microphone is already in use by another application.

6.Errors associated with Track

These errors occur when there are issues with video or audio tracks, such as disconnections or invalid custom tracks.

Type	Code	Message
ERROR_WEBCAM_TRACK_ENDED	3027	Webcam track has ended or the webcam is disconnected. Please ensure your webcam is properly connected and try restarting it.
ERROR_MICROPHONE_TRACK_ENDED	3028	Microphone track has ended or the microphone is disconnected. Please check your microphone connection and try again.
ERROR_INVALID_CUSTOM_VIDEO_TRACK	3029	The provided custom video track is invalid; reverting to the default video track. Please ensure that the video track meets the required specifications.
ERROR_INVALID_CUSTOM_AUDIO_TRACK	3030	The provided custom audio track is invalid; reverting to the default audio track. Please ensure that the audio track meets the required specifications.
ERROR_CUSTOM_VIDEO_TRACK_ENDED	3031	The provided custom video track is in an ended state. Please verify the video track's status, and try again.
ERROR_CUSTOM_AUDIO_TRACK_ENDED	3032	The provided custom audio track is in an ended state. Please verify the audio track's status, and try again.

7.Errors associated with Actions

Below error is triggered when an action is attempted before joining a meeting.

Type	Code	Message
ERROR_ACTION_PERFORMED_BEFORE_MEETING_JOINED	3035	Oops! Something went wrong. The room was in a connecting state, and during that time, an action encountered an issue. Please try again after joining a meeting.