Error Events - Android

VideoSDK provides onError event which will notify you of any error happening during the meeting.

onError

• This event will be triggered whenever any invalid configuration provided or server/network errors arise, this event will trigger with a specific error code and message.
• This event is helpful for development level troubleshooting while integrating SDK.
• You can implement this method of the abstract Class MeetingEventListener and add the listener to Meeting class using the addEventListener() method of Meeting Class.
• This event is delivered on the main thread.

Error payload

The error object passed to onError() contains three keys:

Key	Type	Description
code	int	Numeric error code, matching a constant returned by VideoSDK.getErrorCodes().
name	String	The error-code constant name, for example "PUBSUB_SUBSCRIBE_FAILED".
message	String	Human-readable reason. For server-reported errors this is the server's specific message when it sends one.

Breaking change in v2.0.0

The payload key type has been renamed to name. There is no compatibility alias — code reading error.getString("type") will no longer find a value and must be updated to error.getString("name"). The code and message keys are unchanged.

Example

Here is the usage of the event mentioned in this page.

Kotlin

private val meetingEventListener: MeetingEventListener = object : MeetingEventListener() {
  //..
  override fun onError(error: JSONObject) {
  try {
      val errorCodes: JSONObject = VideoSDK.getErrorCodes()
      val code = error.getInt("code")
      val name = error.optString("name")
      Log.d("#error", "Error $code ($name): " + error["message"])
  } catch (e: Exception) {
          e.printStackTrace()
      }
  }
}

Java

private final MeetingEventListener meetingEventListener = new MeetingEventListener() {
  //..
  @Override
  public void onError(JSONObject error) {
      try {
          JSONObject errorCodes = VideoSDK.getErrorCodes();
          int code = error.getInt("code");
          String name = error.optString("name");
          Log.d("#error", "Error " + code + " (" + name + "): " + error.get("message"));
      } catch (Exception e) {
          e.printStackTrace();
      }
  }
};

Error Codes

We have depicted a specific constant with code and message in the below table.

1. Errors associated with Organization

This table lists errors that occur due to the configuration and limitations within your organization’s account. These include account status, participant limits, and add-on service availability.

Name	Code	Message
ACCOUNT_DEACTIVATED	4006	Your account has been deactivated. Please contact VideoSDK support.
ACCOUNT_DISCONTINUED	4007	Your account has been discontinued. Please reach out to support for more details.
MAX_PARTICIPANT_REACHED	4009	You have reached the maximum participant limit for this meeting.
MAX_SPEAKER_REACHED	4010	The maximum number of speakers for this meeting has been reached.
MAX_SPEAKER_LIMIT_REACHED_ON_ORGANIZATION	4026	Your organization has reached the maximum number of speakers allowed.
MAX_VIEWER_LIMIT_REACHED_ON_ORGANIZATION	4027	Your organization has reached the maximum number of viewers allowed.
ADD_ON_SERVICES_DISABLED	4021	Add-On services have been disabled. Please contact support to enable them.
MAX_RECORDING_LIMIT_REACHED_ON_ORGANIZATION	4028	You have reached max limit of recording on organization. To increase contact at support@videosdk.live
MAX_HLS_LIMIT_REACHED_ON_ORGANIZATION	4029	You have reached max limit of hls on organization. To increase contact at support@videosdk.live
MAX_LIVESTREAM_LIMIT_REACHED_ON_ORGANIZATION	4030	You have reached max limit of livestream on organization. To increase contact at support@videosdk.live
MAX_RECV_ONLY_LIMIT_REACHED_ON_ORGANIZATION	4041	Your organization has reached the maximum recv-only limit. To increase contact at support@videosdk.live

2. Errors associated with Token

Errors listed here are related to issues with the API key, authentication tokens, or permissions assigned to users. These errors can occur when tokens are missing, expired, or improperly configured.

Name	Code	Message
INVALID_API_KEY	4001	The provided API key is either missing or invalid.
INVALID_TOKEN	4002	The provided token is empty, invalid, or has expired.
INVALID_PERMISSIONS	4008	The permissions in the token are incorrect. Please verify them.
UNAUTHORIZED_MEETING_ID	4022	The provided token is not authorized for this meeting ID.
UNAUTHORIZED_PARTICIPANT_ID	4023	The provided token is not authorized for this participant ID.
UNAUTHORIZED_ROLE	4024	The role specified in the token is not valid for joining this meeting.
UNAUTHORIZED_REQUEST	4025	Your request does not match the security configuration.
APIKEY_DEACTIVATED	4053	The provided API key is deactivated. Please verify it on the dashboard.

3. Errors associated with Meeting and Participant

This table lists errors resulting from invalid or missing meeting or participant details, including cases where a participant attempts to join with a duplicate ID.

Name	Code	Message
INVALID_MEETING_ID	4003	The meeting ID provided is either invalid or missing.
INVALID_PARTICIPANT_ID	4004	The participant ID is either invalid or missing.
DUPLICATE_PARTICIPANT	4005	This participant has joined from another device.
MEETING_ID_DISABLED	4052	The provided meeting ID is disabled. Please generate a new meetingId using the API.

4. Errors associated with Add-on Service

This section addresses errors that occur while using VideoSDK's add-on services such as recording, livestreaming, HLS streaming, and transcription.

Recording-related errors

Name	Code	Message
START_RECORDING_FAILED	4011	Failed to start recording. Please try again.
STOP_RECORDING_FAILED	4012	Failed to stop recording. Please try again.
RECORDING_FAILED	5001	Recording was stopped due to an error.
START_PARTICIPANT_RECORDING_FAILED	4035	Failed to start participant recording. Please check the request.
STOP_PARTICIPANT_RECORDING_FAILED	4036	Failed to stop participant recording.
PARTICIPANT_RECORDING_FAILED	5012	Participant recording has stopped due to an error.
START_TRACK_RECORDING_FAILED	4037	Failed to start track recording.
STOP_TRACK_RECORDING_FAILED	4038	Failed to stop track recording.
TRACK_RECORDING_FAILED	5013	Track recording stopped due to an unknown error.
PREV_RECORDING_PROCESSING	4018	Previous recording session is being processed, please try again after few seconds.
RECORDING_DURATION_LIMIT_REACHED	5004	Recording stopped due to maximum duration being reached.
START_COMPOSITE_RECORDING_FAILED	4039	Failed to start composite recording. Please try again.
STOP_COMPPOSITE_RECORDING_FAILED	4040	Failed to stop composite recording. Please try again.

Livestream-related errors

Name	Code	Message
INVALID_LIVESTREAM_CONFIG	4015	Livestream 'outputs' configuration provided was invalid
START_LIVESTREAM_FAILED	4013	Failed to start livestream. Please try again.
STOP_LIVESTREAM_FAILED	4014	Failed to stop livestream. Please try again.
LIVESTREAM_FAILED	5002	Livestream stopped due to an error.
PREV_RTMP_RECORDING_PROCESSING	4019	Previous RTMP recording session is being processed, please try again after few seconds!
LIVESTREAM_DURATION_LIMIT_REACHED	5005	Livestream stopped due to maximum duration being reached.

HLS-related errors

Name	Code	Message
START_HLS_FAILED	4016	Failed to start HLS stream.
STOP_HLS_FAILED	4017	Failed to stop HLS stream.
HLS_FAILED	5003	HLS streaming stopped due to an error.
PREV_HLS_STREAMING_PROCESSING	4020	Previous HLS streaming session is still being processed.
HLS_DURATION_LIMIT_REACHED	5006	HLS stream stopped due to maximum duration being reached.

Transcription-related errors

Name	Code	Message
START_TRANSCRIPTION_FAILED	4031	Failed to start transcription. Please try again.
STOP_TRANSCRIPTION_FAILED	4032	Failed to stop transcription.
TRANSCRIPTION_FAILED	5007	Transcription stopped due to an error.

5.Errors associated with Media

These errors involve media access, device availability, or permission-related issues affecting camera, microphone, and screen sharing.

Device access-related errors

Name	Code	Message
ERROR_CAMERA_ACCESS	3002	Something went wrong. Unable to access camera.
ERROR_MIC_ACCESS_DENIED	3003	It seems like microphone access was denied or dismissed. To proceed, kindly grant access through your device's settings.
ERROR_CAMERA_ACCESS_DENIED	3004	It seems like camera access was denied or dismissed. To proceed, kindly grant access through your device's settings.
ERROR_BLUETOOTH_AUDIO_ROUTE_FAILED	3010	Bluetooth audio route failed. SCO connection could not be established after multiple attempts.
ERROR_BLUETOOTH_PERMISSION_DENIED	3011	Bluetooth permission not granted. To proceed, kindly grant access through your device's settings.

6.Errors associated with Track

These errors occur when there are issues with video or audio tracks, such as disconnections or invalid custom tracks.

Name	Code	Message
ERROR_CUSTOM_SCREEN_SHARE_TRACK_ENDED	3005	The provided custom track is in an ended state. Please try again with new custom track.
ERROR_CUSTOM_SCREEN_SHARE_TRACK_DISPOSED	3006	The provided custom track was disposed. Please try again with new custom track.
ERROR_CHANGE_WEBCAM	3007	Something went wrong, and the camera could not be changed. Please try again.
ERROR_VIDEO_PRODUCE_CODEC_NOT_SUPPORTED	3008	The provided video codec is not supported by the device. Falling back to VP8.
ERROR_MULTISTREAM_NOT_SUPPORTED	3009	Multistream is not supported for provided video codec.

7.Errors associated with Actions

These errors are triggered when a meeting action cannot run in the current meeting state — called before the meeting is joined, while it is reconnecting, or after it has ended. The delivered message names the rejected method when available; the messages below are the fallback text.

Name	Code	Message
ERROR_ACTION_PERFORMED_BEFORE_MEETING_JOINED	3001	The meeting is not connected yet. All actions on meeting should be performed after meeting is joined successfully.
ERROR_GET_SERVER_CONFIG_FAILED	3012	Unable to fetch server configuration. Please verify your token and network connection.
OPERATION_TIMEOUT	3013	Operation timeout.
ERROR_MEETING_RECONNECTING	3014	The meeting is reconnecting. Please try again once it reconnects.
ERROR_OPERATION_ABORTED	3015	The operation was aborted before it completed.
ERROR_ALREADY_IN_REQUESTED_STATE	3016	The requested state is already active.

8.Errors associated with PubSub

These errors are triggered when a PubSub operation is rejected by the server or cannot be delivered.

Name	Code	Message
PUBSUB_PUBLISH_FAILED	4087	Failed to publish the message to the pubsub topic. Please try again.
PUBSUB_SUBSCRIBE_FAILED	4088	Failed to subscribe to the pubsub topic. Please try again.
PUBSUB_UNSUBSCRIBE_FAILED	4089	Failed to unsubscribe from the pubsub topic. Please try again.

9.Errors associated with Whiteboard

These errors are triggered when a whiteboard request is rejected by the server.

Name	Code	Message
START_WHITEBOARD_FAILED	4054	Failed to start the whiteboard. Please try again.
STOP_WHITEBOARD_FAILED	4055	Failed to stop the whiteboard. Please try again.
WHITEBOARD_OPERATION_IN_PROGRESS	4056	A whiteboard operation is already in progress. Please wait for it to complete.

10.Errors associated with Realtime Store

These errors are triggered when a Realtime Store operation fails.

Name	Code	Message
FAILED_TO_SET_VALUE	4045	Failed to set realtime store value.
FAILED_TO_GET_VALUE	4046	Failed to get realtime store value.
FAILED_TO_OBSERVE_VALUE	4085	Failed to start observing the realtime store value.
FAILED_TO_STOP_OBSERVING_VALUE	4086	Failed to stop observing the realtime store value.

11.Errors associated with Recording and Translation

These errors are triggered when a composite recording or translation request is rejected by the server.

Name	Code	Message
START_COMPOSITE_RECORDING_FAILED	4039	Composite recording start request failed due to an unknown error.
STOP_COMPPOSITE_RECORDING_FAILED	4040	Composite recording stop request failed due to an unknown error.
START_TRANSLATION_FAILED	4042	Translation start request failed due to an unknown error.
STOP_TRANSLATION_FAILED	4043	Translation stop request failed due to an unknown error.
CHANGE_TRANSLATION_LANGUAGE_FAILED	4044	Change translation language request failed due to an unknown error.

12.Errors associated with Participant and Meeting Actions

These errors are triggered when the server rejects a request that targets a participant or changes the meeting — the state stays as it was.

Name	Code	Message
MAX_RECV_ONLY_LIMIT_REACHED_ON_ORGANIZATION	4041	You have reached the maximum limit for participants joining with RECV_ONLY mode in your organization. To increase the limit, please contact support at support@videosdk.live.
RESPOND_ENTRY_FAILED	4059	Failed to respond to the entry request. Please try again.
CHANGE_MODE_FAILED	4065	Failed to change the meeting mode. Please try again.
REMOVE_PARTICIPANT_FAILED	4066	Failed to remove the participant. Please try again.
ENABLE_PARTICIPANT_MIC_FAILED	4067	Failed to enable the participant's microphone. Please try again.
DISABLE_PARTICIPANT_MIC_FAILED	4068	Failed to disable the participant's microphone. Please try again.
ENABLE_PARTICIPANT_WEBCAM_FAILED	4069	Failed to enable the participant's webcam. Please try again.
DISABLE_PARTICIPANT_WEBCAM_FAILED	4070	Failed to disable the participant's webcam. Please try again.
PIN_FAILED	4071	Failed to pin the participant. Please try again.
UNPIN_FAILED	4072	Failed to unpin the participant. Please try again.
SWITCH_MEETING_FAILED	4076	Failed to switch the meeting. Please try again.
SWITCH_PARTICIPANT_ROOM_FAILED	4077	Failed to switch the participant's room. Please try again.

13.Errors associated with Streams and Subscriptions

These errors are triggered when the server cannot start, stop, or adjust the delivery of a participant's streams to this device.

Name	Code	Message
ADAPTIVE_SUBSCRIPTION_NOT_ENABLED_BY_SDK	4047	Adaptive subscription is not enabled by the SDK. Please contact at support@videosdk.live
ADAPTIVE_SUBSCRIPTION_ENABLE_FAILED	4048	Adaptive subscription is already enabled.
ADAPTIVE_SUBSCRIPTION_DISABLE_FAILED	4049	Adaptive subscription is already disabled.
CREATE_CONSUMER_FAILED	4050	Failed to create consumer.
CODEC_NOT_SUPPORTED	4051	Your platform doesn't support the remote participant's video codec.
PAUSE_ALL_STREAMS_FAILED	4057	Failed to pause all streams. Please try again.
RESUME_ALL_STREAMS_FAILED	4058	Failed to resume all streams. Please try again.
SET_QUALITY_FAILED	4073	Failed to set the stream quality. Please try again.
PAUSE_STREAM_FAILED	4074	Failed to pause the stream. Please try again.
RESUME_STREAM_FAILED	4075	Failed to resume the stream. Please try again.
CONSUME_MIC_STREAMS_FAILED	4080	Failed to consume the participant's microphone streams. Please try again.
CONSUME_WEBCAM_STREAMS_FAILED	4081	Failed to consume the participant's webcam streams. Please try again.
STOP_CONSUMING_MIC_STREAMS_FAILED	4082	Failed to stop consuming the participant's microphone streams. Please try again.
STOP_CONSUMING_WEBCAM_STREAMS_FAILED	4083	Failed to stop consuming the participant's webcam streams. Please try again.

14.Errors associated with Media Relay

These errors are triggered when a media relay request is rejected by the server.

Name	Code	Message
REQUEST_MEDIA_RELAY_FAILED	4078	Failed to request media relay. Please try again.
STOP_MEDIA_RELAY_FAILED	4079	Failed to stop media relay. Please try again.
RESPOND_MEDIA_RELAY_REQUEST_FAILED	4084	Failed to respond to the media relay request. Please try again.

API Reference

The API references for all the methods and events utilised in this guide are provided below.

• onError()